A Samsung washer shares most of its basic parts with other washers, but its drive design, lid or door lock, controls and error codes are specific to the brand. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Who Works on Samsung Washers Near Knoxville
38 repair companies serve Knoxville from within 30 miles. 20 list an address in Knoxville, and the rest are spread across Maryville (3), Lenoir City (3), and Sevierville (3). Nearest on the list: Doctor Appliance, around 1.1 miles out. No company within 90 miles of Knoxville mentions Samsung by name, so these are the nearest appliance repair companies. Most work on several brands, so ask about yours. The 36 rated companies in range average 4.4 stars.
Companies are shown by relevance and distance from Knoxville. A mention does not mean manufacturer certification, so ask each company about its experience with your washer.
| Rated 4.5 stars or higher (10+ reviews) | 19 |
|---|---|
| Distance to the three closest (mi) | 1.1, 1.4, 1.5 |
| Open on Saturdays (per listing) | 19 |
| Mention Samsung | 0 |
| Name washers or washing machines in their listing | 11 |
| Appliance repair companies in range (30 mi) | 38 |
Closest matches for Knoxville: ProTech Appliance Repair, Inc. (2.2 miles away, 4.9 stars from 270 reviews, lists Saturday hours); Mr. Appliance of Knoxville (7.8 miles away, 4.6 stars from 1,973 reviews); Sears Appliance Repair (6.1 miles away, 4.5 stars from 94 reviews, lists Saturday hours); S&S Service LLC (17.8 miles away, based in Lenoir City, 4.9 stars from 95 reviews, lists Saturday hours).
Samsung sells top-load agitator, top-load impeller, front-load, and all-in-one combo washers in the U.S., and the repair path differs by type: front loaders add a door lock, door boot and pump filter, while top loaders rely on a lid switch and either an agitator or an impeller.
Know Your Samsung Washer
What Makes Samsung Washer Repairs Different
Samsung washers require HE detergent, and the company warns that regular, organic or natural detergents can damage the machine. Source: Samsung US Support - Detergent usage
Samsung Washer Symptoms and First Checks
- Washer won't start. Samsung says to confirm the washer is plugged into a grounded outlet on its own dedicated circuit without a surge protector, check the cord and look for a tripped breaker. Source: Samsung US Support - Samsung washer power issues
- Door won't lock. For door codes, Samsung says to make sure the latch is secure, no laundry is caught and the door is fully closed. Source: Samsung US Support - Samsung washing machine information and error codes
Reading a Samsung Washer Error Code
| Code | What it means |
|---|---|
| Sud / Sd | Too many suds; the washer pauses to let them settle, and Samsung says this alone does not mean service is needed. Source: Samsung US Support - Samsung washing machine information and error codes |
| 4C / 4E / nF | Water is not filling properly; check hose connections, kinks and that the supply valves are open. Source: Samsung US Support - Samsung washing machine information and error codes |
| OE / OC / 0E / 0C | Overflow: too much water in the tub. Source: Samsung US Support - Samsung washing machine information and error codes |
Full list: Samsung Washer Error Codes Explained: 4C and More.
Samsung Smart Care has the washer show a diagnostic code that the owner scans with a phone camera or enters in Samsung's app, which explains the code and suggests next steps. Source: Samsung US Support - Use Smart Care on your Samsung washer and dryer
Samsung Washer Problems Worth a Service Call
- An error code on the display
- Water on the floor under or in front of the washer
- Washer fills slowly, will not fill, or keeps filling
What Gets Fixed on a Knoxville Washer Call
Care Samsung Recommends for Its Washers
- Leave the door (or lid) and the detergent drawer open between uses so the washer can air out and resist mold and mildew. Source: Samsung US Support - How to clean your Samsung washer
- Run Self Clean or Pure Cycle about once a month, and promptly when the Self Clean reminder lights (after about 20 washes on top loaders, 40 on front loaders). Source: Samsung US Support - How to clean your Samsung washer
Brand guides: Samsung Washer Not Spinning, Draining or Unlocking.
What Samsung Washer Repairs Cost
A Samsung washer repair usually costs about the same as any other brand for the same part. Published ranges:
- Tub / drum bearing replacement: $150–$225 Source: Fixr - How much does it cost to repair a washing machine?
- Drain pump replacement: $300–$400 Source: Fixr - How much does it cost to repair a washing machine?
- Transmission replacement: $200–$350 Source: Fixr - How much does it cost to repair a washing machine?
- Drive belt replacement: $120–$175 Source: Fixr - How much does it cost to repair a washing machine?
- Typical washing machine repair: $150–$400 Source: Fixr - How much does it cost to repair a washing machine?
- After-hours / emergency visit surcharge: $100–$200 per visit Source: Fixr - How much does it cost to repair a washing machine?
For a drum repair, consider replacing the washer instead if it is more than five years old or has had frequent problems. Source: HomeAdvisor - How Much Do Washing Machine Repairs Cost?
Ranges are published estimates, not quotes. See the washing machine repair cost guide and whether to repair or replace a washer.
Getting Ready for the Repair
- Whether it is a front loader, a top loader with an agitator, or a top loader with an impeller
- The brand, model and serial number from the label inside the lid, around the door opening or on the back of the cabinet
- What happens during the cycle (no start, no fill, no drain, no spin, leaks, noise)
Around Knoxville
Knoxville Utilities Board (KUB), which supplies Knoxville, reports hardness of averages about 94 ppm (mg/L), moderately hard. Hard water leaves scale on washer inlet screens and heating parts and calls for the right detergent dose, which is worth mentioning when you book a repair. Source: KUB 2025 Water Quality Report
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
Questions to Ask a Knoxville Washer Technician
- If the problem turns out to be the supply valves or the standpipe, do you handle that or should I call a plumber?
- What guarantee do you give on parts and labor?
- How often do you repair Samsung washers, and how quickly can you get parts?
Samsung Washer Repair FAQs: Knoxville, TN
What should I do about a Samsung error code?
Should I repair or replace my Samsung washer?
How do I find a technician who knows Samsung washers?
Why won't my washer spin?
More Washing Machine Repair in Knoxville, TN
Samsung Washer Repair Near Knoxville
Before you call, find the model and serial number on your Samsung washer's label, usually inside the lid, around the door opening or on the back of the cabinet. A technician who knows the model can often tell you on the phone what the first visit will involve.