Samsung owners in Johnson City usually want two things from a repair company: experience with the brand and quick access to parts. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Who Works on Samsung Washers Near Johnson City
Our data shows 18 appliance repair companies inside a 30-mile radius of Johnson City. 4 list an address in Johnson City, and the rest are spread across Bristol (3), Kingsport (3), and Greeneville (3). Distances run up to about 27 miles. 1 of them mentions Samsung in their listing or website. Nearest on the list: Sears Appliance Repair, around 0.2 miles out. Across 18 rated companies, the average public rating is 4.4 stars.
Companies are shown by relevance and distance from Johnson City. A mention does not mean manufacturer certification, so ask each company about its experience with your washer.
| Mention Samsung | 1 |
|---|---|
| Rated 4.5 stars or higher (10+ reviews) | 8 |
| Mention washer work | 5 |
| Open on Saturdays (per listing) | 7 |
| Three nearest companies, miles away | 0.2, 2.4, 3.4 |
| Repair companies inside 30 miles | 18 |
The leading options for Johnson City are Mr. Appliance of the Tri-Cities (7.4 miles away, based in Gray, 4.5 stars from 1,004 reviews); Sears Appliance Repair (0.2 miles away, 4.4 stars from 277 reviews, lists Saturday hours); Sears Appliance Repair (15.9 miles away, based in Kingsport, 4.5 stars from 174 reviews, lists Saturday hours); Real-Time Appliance Repairs (3.5 miles away, 4.4 stars from 7 reviews, lists Saturday hours).
Samsung Washer Lines and Features
What a Samsung Washer Technician Deals With
On front loaders the pump (debris) filter sits near the bottom front behind an access panel, and a clogged filter keeps the washer from draining and therefore from spinning. Source: Samsung US Support - How to clean your Samsung washer
Samsung washers have a Calibration mode that resets weight detection and water-per-cycle settings, recommended after installation or adjustments and as a spin test with an empty drum. Source: Samsung US Support - Washer installation and calibration
Samsung Washer Symptoms and First Checks
- Washer not spinning. Samsung says to clean the pump filter on front loaders, check that the drain hose sits at the right depth and height without kinks, and then run Calibration mode with an empty drum. Source: Samsung US Support - Samsung washer won't spin
- Washer leaking. Samsung says to check the water supply hoses, their connections and o-rings first, then look for hair or debris in the door gasket and make sure the door closes fully. Source: Samsung US Support - Fix a leak in your Samsung washer
Samsung Washer Error Codes
| Code | What it means |
|---|---|
| 3C / 3E | Motor error; on some models 3E instead points to a voltage problem. Source: Samsung US Support - Samsung washing machine information and error codes |
| 4C / 4E / nF | Water is not filling properly; check hose connections, kinks and that the supply valves are open. Source: Samsung US Support - Samsung washing machine information and error codes |
| Sud / Sd | Too many suds; the washer pauses to let them settle, and Samsung says this alone does not mean service is needed. Source: Samsung US Support - Samsung washing machine information and error codes |
Full list: Samsung Washer Error Codes Explained: 4C and More.
Samsung Smart Care has the washer show a diagnostic code that the owner scans with a phone camera or enters in Samsung's app, which explains the code and suggests next steps. Source: Samsung US Support - Use Smart Care on your Samsung washer and dryer
Signs Your Samsung Washer Needs a Technician
- An error code on the display
- Water on the floor under or in front of the washer
- Washer will not start or the lid or door stays locked
What Gets Fixed on a Johnson City Washer Call
Care Samsung Recommends for Its Washers
- Run Self Clean or Pure Cycle about once a month, and promptly when the Self Clean reminder lights (after about 20 washes on top loaders, 40 on front loaders). Source: Samsung US Support - How to clean your Samsung washer
- Use the least HE detergent that gets clothes clean and never fill past the MAX line in the dispenser. Source: Samsung US Support - Detergent usage
Brand guides: Samsung Washer Not Spinning, Draining or Unlocking.
What Samsung Washer Repairs Cost
A Samsung washer repair usually costs about the same as any other brand for the same part. Published ranges:
- Motor replacement: $300–$500 Source: Fixr - How much does it cost to repair a washing machine?
- Drain pump replacement: $300–$400 Source: Fixr - How much does it cost to repair a washing machine?
- Tub / drum bearing replacement: $150–$225 Source: Fixr - How much does it cost to repair a washing machine?
- Lid switch replacement: $85–$160 Source: Fixr - How much does it cost to repair a washing machine?
- Typical washing machine repair: $125–$450 Source: HomeAdvisor - How Much Do Washing Machine Repairs Cost?
- Appliance technician labor: $50–$150 per hour Source: Fixr - How much does it cost to repair a washing machine?
For a drum repair, consider replacing the washer instead if it is more than five years old or has had frequent problems. Source: HomeAdvisor - How Much Do Washing Machine Repairs Cost?
Ranges are published estimates, not quotes. See the washing machine repair cost guide and whether to repair or replace a washer.
Before the Technician Arrives
- Where the washer drains (standpipe or laundry sink)
- Whether it is a front loader, a top loader with an agitator, or a top loader with an impeller
- What happens during the cycle (no start, no fill, no drain, no spin, leaks, noise)
Around Johnson City
Most washer calls in Johnson City come down to the same handful of parts: the drain pump and filter, the lid switch or door lock, the drive belt or coupler, the inlet valve and the suspension.
Tennessee's Board for Licensing Contractors does not list an appliance repair license among the licenses it issues (general contractor, home improvement, limited licensed electrician and limited licensed plumber). Source: TN Board for Licensing Contractors
In Tennessee, you can check a license with the Tennessee Department of Commerce and Insurance: Verify a License or report a problem to the Tennessee Division of Consumer Affairs (Office of the Attorney General).
Hiring a Washer Repair Company in Johnson City
- If the problem turns out to be the supply valves or the standpipe, do you handle that or should I call a plumber?
- Will you check the drain pump filter and drain hose before replacing the pump?
- Is your company licensed where my state requires it, and insured?
Samsung Washer Repair FAQs: Johnson City, TN
Do you work for Samsung?
Why does my Samsung washer show an error code?
Which Johnson City technicians work on Samsung?
More Washing Machine Repair in Johnson City, TN
Samsung Washer Repair Near Johnson City
Write down any error code your Samsung washer shows and at what point in the cycle it appears. It helps a Johnson City technician bring the right parts.