If your Samsung washer has stopped draining, stopped spinning or started showing a code, the technician you call should know the model line. We flag companies whose listing or website mentions Samsung and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Samsung, and the technicians listed are independent repair companies, not the manufacturer.
Samsung Washer Repair Near Carterville
Our data shows 24 appliance repair companies inside a 60-mile radius of Carterville. The rest are spread across Paducah (7), Centralia (3), and Marion (2). Nearest on the list: Tenvix Appliance Works, around 3.8 miles out. 3 list Samsung specifically. The 23 rated companies in range average 4.2 stars. Carterville is a smaller market, so expect a longer drive and ask whether a trip charge applies.
We do not show business phone numbers. Call our helpline to be connected with a participating technician, or look a company up directly. Always confirm licensing and insurance.
| Open on Saturdays (per listing) | 13 |
|---|---|
| Name washers or washing machines in their listing | 9 |
| Three nearest companies, miles away | 3.8, 5.9, 6.2 |
| Repair companies inside 60 miles | 24 |
| Rated 4.5 stars or higher (10+ reviews) | 5 |
| Mention Samsung | 3 |
The leading options for Carterville are Sears Appliance Repair (5.9 miles away, based in Marion, 4.4 stars from 142 reviews, lists Saturday hours); Appliance Wizard (8.7 miles away, based in Marion, 4.8 stars from 1,351 reviews, lists Saturday hours); Sears Appliance Repair (40.7 miles away, based in Cape Girardeau, 4.5 stars from 146 reviews, lists Saturday hours); Sears Appliance Repair (43.9 miles away, based in Perryville, 4.6 stars from 132 reviews, lists Saturday hours).
Samsung sells top-load agitator, top-load impeller, front-load, and all-in-one combo washers in the U.S., and the repair path differs by type: front loaders add a door lock, door boot and pump filter, while top loaders rely on a lid switch and either an agitator or an impeller.
Samsung Washer Lines and Features
How Samsung Washers Are Built
Samsung washers have a Calibration mode that resets weight detection and water-per-cycle settings, recommended after installation or adjustments and as a spin test with an empty drum. Source: Samsung US Support - Washer installation and calibration
The washer will not run until the door is detected as closed and locked, and a latch problem or laundry caught in the door triggers the dC/dE/dS/dL/FL door codes. Source: Samsung US Support - Samsung washing machine information and error codes
What Samsung Says to Check First
- Washer not spinning. Samsung says to clean the pump filter on front loaders, check that the drain hose sits at the right depth and height without kinks, and then run Calibration mode with an empty drum. Source: Samsung US Support - Samsung washer won't spin
- Door won't lock. For door codes, Samsung says to make sure the latch is secure, no laundry is caught and the door is fully closed. Source: Samsung US Support - Samsung washing machine information and error codes
Reading a Samsung Washer Error Code
| Code | What it means |
|---|---|
| 5C / 5E / nd | The washer is not draining or drains too slowly. Source: Samsung US Support - Samsung washing machine information and error codes |
| PE | Clutch position error. Source: Samsung US Support - Samsung washing machine information and error codes |
| HC / HE | Heater error. Source: Samsung US Support - Samsung washing machine information and error codes |
Full list: Samsung Washer Error Codes Explained: 4C and More.
Signs Your Samsung Washer Needs a Technician
- Grinding or roaring noise that rises with spin speed
- Burning smell or a motor that hums without turning
- Washer will not start or the lid or door stays locked
What a Washing Machine Technician Checks
Care Samsung Recommends for Its Washers
- Clean the front load pump filter at least monthly or about every 40 washes, whichever comes first. Source: Samsung US Support - How to clean your Samsung washer
- Run Self Clean or Pure Cycle about once a month, and promptly when the Self Clean reminder lights (after about 20 washes on top loaders, 40 on front loaders). Source: Samsung US Support - How to clean your Samsung washer
Brand guides: Samsung Washer Not Spinning, Draining or Unlocking.
Samsung Washer Repair Cost Ranges
Most Samsung washer repairs involve common parts and an hour or two of labor. For reference, published cost guides report:
- Lid switch replacement: $85–$160 Source: Fixr - How much does it cost to repair a washing machine?
- Drain hose replacement: $95–$170 Source: Fixr - How much does it cost to repair a washing machine?
- Shock absorber replacement: $150–$300 Source: Fixr - How much does it cost to repair a washing machine?
- Typical washing machine repair: $150–$400 Source: Fixr - How much does it cost to repair a washing machine?
- After-hours / emergency visit surcharge: $100–$200 per visit Source: Fixr - How much does it cost to repair a washing machine?
For a drum repair, consider replacing the washer instead if it is more than five years old or has had frequent problems. Source: HomeAdvisor - How Much Do Washing Machine Repairs Cost?
Ranges are published estimates, not quotes. See the washing machine repair cost guide and whether to repair or replace a washer.
Before the Technician Arrives
- Where the washer drains (standpipe or laundry sink)
- Whether it is a front loader, a top loader with an agitator, or a top loader with an impeller
- What happens during the cycle (no start, no fill, no drain, no spin, leaks, noise)
Around Carterville
Most washer calls in Carterville come down to the same handful of parts: the drain pump and filter, the lid switch or door lock, the drive belt or coupler, the inlet valve and the suspension.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
Questions to Ask a Carterville Washer Technician
- What is the service call or diagnostic fee, and is it applied to the repair?
- Will you check the drain pump filter and drain hose before replacing the pump?
- If a part has to be ordered, how soon can you come back to finish?
Samsung Washer Repair FAQs: Carterville, IL
Why is my washer leaking?
What stops a washer from spinning?
Is this Samsung customer service?
How do I find a technician who knows Samsung washers?
Related Repair Pages for Carterville
Samsung Washer Repair in Nearby Cities
Write down any error code your Samsung washer shows and at what point in the cycle it appears. It helps a Carterville technician bring the right parts.