A Kenmore washer shares most of its basic parts with other washers, but its drive design, lid or door lock, controls and error codes are specific to the brand. We flag companies whose listing or website mentions Kenmore and fill in with nearby appliance repair companies so you always have options.
This is an independent directory. We are not affiliated with Kenmore, and the technicians listed are independent repair companies, not the manufacturer.
Kenmore appliances were sold through Sears for decades, so many owners look for Sears washer repair. The companies here are independent technicians who work on Kenmore and Kenmore Elite washers; they are not Sears.
Kenmore Washer Repair Near Sterling
We found 40 appliance repair companies within 60 miles of Sterling. 2 of them are based in Sterling itself, and the rest are spread across Freeport (6), Rockford (6), and Bettendorf (3). The farthest listed company is about 47 miles out. Nearest on the list: Johnson Appliance Repair, around 0.7 miles out. 1 lists Kenmore specifically. Across 34 rated companies, the average public rating is 4.7 stars. Sterling is a smaller market, so expect a longer drive and ask whether a trip charge applies.
We do not show business phone numbers. Call our helpline to be connected with a participating technician, or look a company up directly. Always confirm licensing and insurance.
| Name washers or washing machines in their listing | 9 |
|---|---|
| Three nearest companies, miles away | 0.7, 2.3, 11.3 |
| Listing Saturday hours | 47 |
| Mention Kenmore | 1 |
| Companies within 60 miles | 60 |
| Rated 4.5 stars or higher (10+ reviews) | 12 |
The leading options for Sterling are Sears Appliance Repair (2.3 miles away, 3.3 stars from 25 reviews, lists Saturday hours); Johnson Appliance Repair (0.7 miles away, 4.3 stars from 17 reviews, lists Saturday hours); A B Appliance Services & Repair (34.5 miles away, based in Freeport, 4.7 stars from 55 reviews, lists Saturday hours); Sears Appliance Repair (43.2 miles away, based in Rockford, 4.3 stars from 78 reviews, lists Saturday hours).
Kenmore Washer Lines Technicians Work On
What Makes Kenmore Washer Repairs Different
Sensor-equipped models estimate load size and soil level and adjust water and detergent to match. Source: Kenmore - 5 things you didn't know a Kenmore smart washer and dryer could do
Kenmore Washer Problems Worth a Service Call
- Loud banging, shaking or walking during the spin
- Washer will not spin, or clothes come out soaking wet
- Washer fills slowly, will not fill, or keeps filling
How a Washer Service Call Usually Goes in Sterling
Keeping a Kenmore Washer Running
- Use a level to confirm the washer sits evenly and adjust the feet if it does not. Source: Kenmore - Appliance Maintenance Tips to Help Maximize Efficiency
- Avoid packing in extra-large loads and follow the detergent maker's dosing for each load. Source: Kenmore - Tips for Washing Extra Large Loads of Laundry
Brand guides: Kenmore Washer Not Draining or Spinning: Fixes.
Kenmore Washer Repair Cost Ranges
A Kenmore washer repair usually costs about the same as any other brand for the same part. Published ranges:
- Shock absorber replacement: $150–$300 Source: Fixr - How much does it cost to repair a washing machine?
- Motor replacement: $300–$500 Source: Fixr - How much does it cost to repair a washing machine?
- Drain pump replacement: $300–$400 Source: Fixr - How much does it cost to repair a washing machine?
- Typical washing machine repair: $150–$400 Source: Fixr - How much does it cost to repair a washing machine?
- After-hours / emergency visit surcharge: $100–$200 per visit Source: Fixr - How much does it cost to repair a washing machine?
50% rule: if the repair would cost more than half the price of a comparable new washer, replacing it is usually the better buy. Source: Fixr - How much does it cost to repair a washing machine?
Ranges are published estimates, not quotes. See the washing machine repair cost guide and whether to repair or replace a washer.
Getting Ready for the Repair
- What happens during the cycle (no start, no fill, no drain, no spin, leaks, noise)
- How old the washer is
- The brand, model and serial number from the label inside the lid, around the door opening or on the back of the cabinet
Laundry Notes for Sterling, IL
Most washer calls in Sterling come down to the same handful of parts: the drain pump and filter, the lid switch or door lock, the drive belt or coupler, the inlet valve and the suspension.
In Illinois, you can check a license with the Illinois Department of Public Health Plumber License Search or report a problem to the Illinois Attorney General Consumer Fraud Bureau.
Questions to Ask a Sterling Washer Technician
- Will you check the drain pump filter and drain hose before replacing the pump?
- If the washer is leaking, will you find where the water starts before quoting a part?
- What guarantee do you give on parts and labor?
Kenmore Washer Repair FAQs: Sterling, IL
Is this Kenmore customer service?
Why does my Kenmore washer show an error code?
Why does my front-load washer smell?
Should I repair or replace my Kenmore washer?
Other Washer Repair in Sterling
Kenmore Washer Repair in Nearby Cities
Before you call, find the model and serial number on your Kenmore washer's label, usually inside the lid, around the door opening or on the back of the cabinet. A technician who knows the model can often tell you on the phone what the first visit will involve.